Refund policy

Return & Refund Policy

Last Updated: 4 OCTOBER 2026

At VADEN.IN, we want you to be happy with your purchase. If there is a problem with your order, we're here to help. This Return and Refund Policy explains when you may request a return, replacement, exchange, or refund and how the process works.

1. Return Eligibility

You may request a return within 48 hours  of receiving your order, provided the product meets the eligibility requirements below.

To be eligible for a return, the product should generally:

Refunds will be processed for eligible returns based on the following criteria:

      • Damaged or Defective Products: Upon confirmation of the damage or defect through the unboxing video, a full or partial refund will be processed based on our approval. No return or refund can be processed for defective electronics items.

      • Missing Items: If we are unable to fulfill the missing item(s), we will issue a refund for the missing items.

  • Be unused and in its original condition.

  • Be in the original packaging, where applicable.

  • Include original tags, labels, accessories, manuals, or other included items.

  • Not show signs of damage caused by misuse, improper handling, or normal wear and tear.

  • Be accompanied by your order number or proof of purchase.

Certain products may have different return conditions due to their nature. Any product-specific return restrictions will be stated on the relevant product page or at checkout.

Nothing in this policy limits any mandatory rights or remedies available to consumers under applicable Indian law.

2. Return Timeframe

Return requests must be submitted within 48 hours from the date your order is delivered.

Requests submitted after this period may not be accepted unless required by applicable law or where we determine that an exception is appropriate.

To start a return, contact us at:

Email: Vadensupports@gmail.com

Please include your:

  • Order number

  • Name

  • Product name

  • Reason for the return

  • Photographs or videos, where applicable

We will provide instructions for returning the product if your request is approved.

3. Damaged, Defective, or Incorrect Products

We take care to inspect and pack orders before shipping them. However, if your product arrives damaged, defective, or incorrect, please contact us as soon as possible and preferably within 48 hours of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging, where relevant

  • A short video, if requested by our support team

Depending on the circumstances, we may offer:

  • A replacement

  • An exchange

  • A refund

  • Repair or another appropriate resolution

We may ask you to return the affected product so that we can inspect it or provide it to the relevant supplier or shipping partner.

We will handle valid defective, damaged, or incorrect-product claims in accordance with applicable law.

4. Change-of-Mind Returns

Where applicable, we may accept returns when you simply change your mind about a purchase, provided the product meets our return eligibility requirements.

The product must generally be unused, undamaged, and returned with its original packaging and included items.

Certain products may not qualify for change-of-mind returns due to hygiene, safety, personalization, perishability, or other legitimate reasons.

Please check the applicable product page or contact us before returning an item if you are unsure.

5. Non-Returnable Items

Certain products may not be eligible for return unless they arrive damaged, defective, incorrect, or applicable law provides otherwise.

These may include:

  • Perishable goods

  • Products with hygiene or sanitary restrictions

  • Personal-care products that have been opened or used

  • Products that have been customized or personalized

  • Gift cards or vouchers

  • Digital products, where applicable

  • Products marked as non-returnable on the product page

  • Items that have been used, damaged, altered, or modified after delivery

  • Items returned without required accessories or components

This list may vary depending on the products we sell.

6. Return Shipping Costs

If the Product Is Damaged, Defective, or Incorrect

If we determine that you received a damaged, defective, or incorrect product, vaden  will generally cover the applicable return shipping cost or provide an appropriate return arrangement, subject to verification and applicable law.

For Change-of-Mind Returns

For eligible change-of-mind returns, the customer may be responsible for the return shipping cost of [RETURN SHIPPING COST / CUSTOMER PAYS RETURN SHIPPING].

Any applicable return shipping charges will be communicated before the return is processed.

7. Return Inspection

Once we receive a returned product, it may be inspected to confirm that it meets the eligibility requirements of this policy.

Inspection may include checking:

  • Product condition

  • Packaging

  • Serial numbers or identifying marks, where applicable

  • Accessories and included items

  • Signs of use or damage

If the returned product does not meet the applicable return requirements, we may be unable to approve the requested return, exchange, or refund, subject to your rights under applicable law.

8. Refund Process

Once your return is received and approved, we will initiate the applicable refund.

You will receive confirmation by email or other available communication once the refund has been processed.

Refunds will generally be issued to the original payment method used for the purchase, unless another method is agreed upon or required by applicable law.

Refund processing time: after 7 days of approval 

After we initiate the refund, the time required for the funds to appear in your bank account, card, UPI account, or other payment method may depend on your bank or payment provider.

9. Partial Refunds

In certain circumstance