Terms of service

Terms of Service

Last Updated: 4 OCTOBER 2026

Welcome to VADEN.IN . These Terms of Service ("Terms") govern your use of our website, https://vaden.in/ , and any purchases you make from us.

By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. About Us

This website is operated by Mr. Madhav gupta, trading as VADEN.IN

Email: Vadensupports@gmail.com
Phone: +918287486829
Website: https://vaden.in/

For customer support, please contact us using the details above.

2. Account Terms

You may be required to provide certain information to create an account or place an order.

You agree to:

  • Provide accurate, current, and complete information.

  • Keep your account and login information secure.

  • Notify us if you believe your account has been accessed without authorization.

  • Be responsible for activity carried out through your account.

  • Not create an account using false or misleading information.

  • Not use another person's account without authorization.

We reserve the right to suspend or terminate an account where we reasonably believe that the account has been used fraudulently, unlawfully, abusively, or in violation of these Terms.

You may contact us if you wish to close your account, subject to any legal, transactional, or record-keeping obligations that require us to retain certain information.

3. Website Use

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not use our website in a way that could damage, disable, overburden, or impair the website or interfere with another person's ability to use it.

We may modify, suspend, or discontinue any part of the website, including products, features, or services, at any time where reasonably necessary.

4. Products and Product Descriptions

We make reasonable efforts to ensure that product names, descriptions, images, specifications, prices, availability, and other information displayed on our website are accurate.

However, minor variations may occur, including differences in:

  • Product colour due to screen or device settings

  • Packaging or labelling

  • Dimensions or measurements

  • Product appearance

  • Manufacturer packaging

  • Product specifications where legitimately updated by the manufacturer

Images are provided for illustrative purposes unless specifically stated otherwise.

If a product is materially different from its description, your rights under applicable Indian consumer-protection laws and our applicable return/refund policy will continue to apply.

5. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may include or exclude applicable taxes as indicated during checkout.

We reserve the right to change product prices at any time. A price change will not affect an order that has already been accepted and confirmed, except where correction of an obvious pricing error is legally permissible.

Available payment methods may include:

  • Credit or debit cards

  • UPI

  • Net banking

  • Wallets

  • Cash on Delivery, where available

  • Other payment methods displayed at checkout

Payments are processed through third-party payment providers. We do not guarantee the availability of every payment method at all times.

You agree to provide accurate payment and billing information and authorize the applicable payment provider to process your transaction.

6. Pricing Errors

Although we take reasonable care when displaying prices, errors may occasionally occur.

If we discover an obvious pricing error before an order is fulfilled, we may contact you and provide the option to confirm the order at the correct price or cancel the order.

If an order is cancelled because of a pricing error, any payment already collected for that cancelled order will be refunded through the applicable payment method, subject to the payment provider's processing procedures.

7. Order Placement and Acceptance

Placing an order through our website constitutes an offer by you to purchase the selected products.

After you place an order, you may receive an automated order acknowledgement. This acknowledgement confirms that we have received your order; it does not necessarily mean that the order has been accepted.

An order becomes accepted when we send an order confirmation or otherwise communicate that the order has been accepted for fulfilment.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in circumstances involving:

  • Product unavailability

  • Pricing or listing errors

  • Suspected fraud or unauthorized activity

  • Incorrect or incomplete customer information

  • Shipping restrictions

  • Duplicate or unusually large orders

  • Violation of these Terms

  • Legal or regulatory requirements

If we cancel an order after receiving payment, we will initiate an appropriate refund for the cancelled portion of the order.

8. Order Cancellation

You may request cancellation of an order by contacting us at  vadensupports@gmail.com as soon as possible.

Cancellation requests may not be possible once an order has been processed, packed, dispatched, or handed over to a shipping provider.

If cancellation is permitted, any eligible refund will be processed according to our refund policy and the payment provider's procedures.

For products that have already been delivered, the applicable return policy will apply instead of the cancellation process.

9. Shipping and Delivery

We currently deliver to locations within INDIA  subject to service availability.

Orders are generally dispatched within 1-3 business days after successful payment or order confirmation, unless otherwise stated on the product page or during checkout.

Estimated delivery times are:

Standard Delivery: 7-10 BUSINESS DAYS

Delivery estimates are approximate and may be affected by factors outside our reasonable control, including:

  • Weather

  • Natural disasters

  • Transportation disruptions

  • Public holidays

  • Regional restrictions

  • Courier delays

  • Incorrect or incomplete addresses

  • High order volumes

  • Government restrictions or other unforeseen circumstances

We will make reasonable efforts to assist with delivery issues, but we cannot guarantee a specific delivery date unless expressly stated.

You are responsible for providing an accurate and complete delivery address and contact information.

10. Delayed, Lost, or Damaged Deliveries

If your order is delayed beyond the expected delivery timeframe, please contact us at Vadensupports@gmail.com .

If a package appears damaged at the time of delivery, where possible, please document the condition of the package and contact us promptly.

For damaged, missing, or incorrectly delivered products, please contact us within 1-2 days of delivery and provide the order number and any requested photographs or supporting information.

We will investigate the issue and provide an appropriate resolution in accordance with applicable law and our policies.

11. Returns and Refunds

Our returns and refunds are governed by our [RETURN & REFUND POLICY / RETURNS POLICY].

Depending on the product and applicable law, eligible customers may be able to request:

  • A return

  • A replacement

  • An exchange

  • A refund

Return eligibility, time limits, product-condition requirements, exclusions, and refund procedures may vary by product.

Products that are damaged due to misuse, improper handling, normal wear and tear, or other circumstances outside our responsibility may not qualify for a return or refund, subject to applicable consumer-protection laws.

Nothing in these Terms limits any mandatory rights or remedies available to consumers under applicable Indian law.

12. Refunds

If a refund is approved, it will generally be processed using the original payment method or another appropriate method permitted by applicable law.

Once we initiate a refund, the time taken for the funds to appear in your account may depend on your bank, payment provider, card issuer, or other financial institution.

Refund processing time: After 7 days of approval

Shipping charges, COD fees, or other charges may be treated according to our applicable return/refund policy and applicable law.

13. Cash on Delivery

Cash on Delivery ("COD") may be available for selected products and locations.

COD availability may be restricted based on factors such as:

  • Delivery location

  • Product value

  • Product type

  • Previous order history

  • Courier availability

  • Fraud-prevention requirements

If COD is available, the applicable COD amount or fee will be displayed during checkout.

We reserve the right to restrict COD for certain orders where reasonably necessary to prevent fraud or misuse.

14. Prohibited Uses

You must not use our website or services to:

  • Violate any applicable law or regulation.

  • Commit fraud or facilitate fraudulent transactions.

  • Provide false, misleading, or deceptive information.

  • Attempt to gain unauthorized access to our systems or accounts.

  • Interfere with the security or operation of our website.

  • Introduce viruses, malware, or other harmful code.

  • Scrape, copy, reproduce, or commercially exploit website content without permission.

  • Use automated systems to place fraudulent or abusive orders.

  • Abuse promotional codes, discounts, referral programs, or other offers.

  • Impersonate another person or entity.

  • Harass, threaten, or abuse our employees, representatives, or other customers.

  • Use our website for any unlawful or unauthorized purpose.

We may restrict or terminate access to our website or cancel orders where we reasonably believe prohibited activity has occurred.

15. Intellectual Property

All content appearing on our website, including our brand name, logo, trademarks, product photography, graphics, text, designs, website layout, and other materials, is owned by or licensed to [STORE NAME] unless otherwise indicated.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission.

Nothing in these Terms transfers any intellectual-property rights to you.

16. Customer Reviews and Feedback

If you submit a review, photograph, comment, testimonial, suggestion, or other content to us, you represent that:

  • The content is accurate to the best of your knowledge.

  • You have the right to submit the content.

  • The content does not violate another person's rights.

  • The content does not contain unlawful, defamatory, abusive, or misleading material.

You grant vaden a non-exclusive, royalty-free right to use, reproduce, display, and publish submitted content for legitimate business, marketing, or promotional purposes, subject to applicable law.

We may remove content that violates our policies or applicable law.

17. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, shipping providers, analytics services, social-media platforms, and other external services.

Third-party services operate under their own terms and privacy policies.

We are not responsible for the availability, security, content, or practices of third-party services that are outside our reasonable control.

18. Disclaimer

To the extent permitted by applicable law, our website and services are provided on an "as available" basis.

We make reasonable efforts to maintain accurate product information and reliable website operation, but we do not guarantee that:

  • The website will always be available or uninterrupted.

  • The website will always be free from errors.

  • Every product will always be available.

  • Website content will always be completely current.

  • Third-party services will always operate without interruption.

Nothing in these Terms excludes or limits any warranty, condition, right, or remedy that cannot legally be excluded or limited under applicable Indian law.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Vaden , its owners, employees, representatives, and service providers will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the website or purchase of products, except where such liability cannot legally be excluded.

Our liability, where legally permitted to be limited, will be limited to the amount you paid for the specific product or order giving rise to the claim.

Nothing in these Terms limits liability for matters that cannot lawfully be limited or excluded under applicable law, including mandatory consumer rights or liability that cannot legally be disclaimed.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Vaden.in , its owners, employees, representatives, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from:

  • Your breach of these Terms.

  • Your unlawful or unauthorized use of our website.

  • Your violation of another person's rights.

  • Fraudulent or abusive activity associated with your account.

This provision does not apply to the extent that the relevant claim results from our own unlawful conduct or liability that cannot legally be transferred to you.

21. Force Majeure

We will not be responsible for delays or failure to perform our obligations where the delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, pandemics, war, civil unrest, government restrictions, transportation disruptions, labour disputes, telecommunications failures, cyber incidents affecting third-party infrastructure, or other unforeseen events.

We will make reasonable efforts to resume affected services when circumstances permit.

22. Governing Law

These Terms are governed by the laws of India.

Subject to applicable consumer-protection laws and any mandatory jurisdictional rights available to you, disputes arising from these Terms or your use of our website shall be subject to the jurisdiction of the courts located in INDIA

Nothing in this section is intended to restrict any statutory right you may have to approach a competent consumer commission, court, or other authority under applicable Indian law.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, technology, or legal requirements.

The updated Terms will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

24. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally possible.

The remaining provisions will continue in full force and effect.

25. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies expressly incorporated into our website, constitute the agreement between you and Vaden regarding your use of our website and services, except where additional terms expressly apply to a particular product or service.

26. Contact Us

If you have questions about these Terms, an order, a product, or our policies, please contact us:

VADEN
Email: Vadensupports@gmail.com
Website: https://vaden.in/

We are committed to providing our customers with a straightforward, reliable, and positive shopping experience.